Frequently Asked Questions

Yes, all of our work comes with a full warranty. If you should continue to have concerns after our initial service, we will return at no additional charge to rectify any remaining problem.

All products are approved for use by the EPA, and when used according to label directions, the products present no significant health risk. Children and pets may contact treated areas after product has dried with no worry.

No. Our spring/fall residential package carries a 60-day warranty with each service and includes preemptive baiting for mice in the fall. Because most insects are not active during the winter months, this amounts to a full year of pest control in just two visits to your home

In some instances, yes. Retail products that are available, if used properly, can eliminate pest issues. In other cases, a professional pest control operator, who will be in possession of equipment and materials that are not available to the average person, will be better suited to address the problem.

No. The office of the State Chemist at Purdue University does not recognize these types of control methods as legitimate. Independent studies have indicated they are completely ineffective.

Since mice can squeeze through the tiniest of cracks and are excellent climbers, complete exclusion is often not possible. Obvious openings can be caulked and steel wool can be used to plug visible gaps. Typically, an effective control program involves trapping or baiting mice once they have entered the structure.

It is important to note that if you have a spider problem you likely have a pest problem. Spiders are predators that make a living by eating pests such as bugs. They may wander into your home in search of these pests. If you want to rid your home of spiders, a great first step is to contact a pest professional to first rid your home of the spiders' food source, which is other pests.

Carpenter ants can be easily distinguished from most other ants by the carpenter ants' "heart-shaped" heads. Unlike termites that eat wood, carpenter ants hollow out wood, leaving behind small piles of sawdust. They prefer decaying, moist wood commonly found in porch pillars, roofs, windowsills, dead trees and dead parts of living trees.

These are Asian beetles. They come into homes in large numbers in the fall as they attempt to find a suitable harborage site to spend the winter (usually on the sunny side of the home). In the spring, you may see them inside the home as they start to emerge. An exterior application of residual insecticide when they first appear in the fall will greatly reduce the numbers that survive the winter.

You should have your home inspected to be sure you do not have a termite infestation in your home. Termites are subterranean and tend to be widespread in some areas but not others. If your neighbors have termites, it means termites are present in the soil where you live and you have a good reason to be concerned.

There are several different techniques that we use to eliminate termites from a structure. It will be necessary to inspect the house first to determine the best method for your particular situation. There is no charge for the inspection and estimate.

No. We offer a spring/fall service for our residential customers, but there is no contract to sign.